Belgian Immigration Service Faces "Structural" Problems, Ombudsman Reports

The federal ombudsman in Belgium has identified "structural and fundamental" problems within the Immigration and Naturalisation Service (Dienst Vreemdelingenzaken), citing a surge in complaints. The service faces criticism for refusing visas without providing clear justifications, hindering short work visits or urgent family reunions. Additionally, the renewal of residence permits for individuals legally residing and working in Belgium is reportedly experiencing excessive delays. These administrative shortcomings have severe repercussions for applicants. Consequences range from the loss of employment opportunities to the termination of rental agreements and even the seizure of personal bank accounts. The ombudsman's report highlights cases where visa denials disrupt professional activities or prevent essential family gatherings. The report details procedural "ping-pong," where applications are repeatedly resubmitted for unclear reasons without reaching a definitive resolution. For those legally residing and working in Belgium, the lengthy process of renewing their residence cards can be particularly stressful. Rawan Qassem, an optometrist working in a shortage profession, experienced an eight-month delay in obtaining work authorization after moving to Belgium, despite having a visa for family reunification. Her employer's patience was crucial in securing her job. Federal Ombudsman David Baele stated that the migration regulations are complex, with various types of permits and provisional documents causing confusion. He emphasized that the rules and conditions lack clarity, and communication is insufficient. Complaints concerning the federal government lodged with the ombudsman have risen, with 43 percent of all complaints now directed at the immigration service. Gamaal El-Attar, who has lived and worked in Belgium for eight years, described the residence card renewal process as an "emotional rollercoaster," noting extreme variations in processing times, from five days to fourteen months. Such delays can lead to the loss of essential digital identification services like Itsme, which is required for numerous daily transactions.

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There are structural and fundamental problems at migration services.