Bolt Drive customers face large bills due to forgotten rental endings

A growing number of forgetful customers are leaving Bolt Drive rental cars without properly ending their journeys, resulting in substantial and unexpected charges. The Estonian head of Bolt Drive has clarified the procedures for ending rentals and the consequences of failing to do so correctly.

According to the company, the system automatically terminates a rental under specific conditions. However, in many cases, the responsibility falls on the customer to ensure the trip is officially concluded. Failure to do so means the meter continues to run, even if the car is parked and no longer in use.

This oversight can lead to significant bills, as customers are charged for the entire duration the rental is active in the system, not just the time they were actively driving. Bolt Drive is urging its users to be diligent in ending their rentals through the app to avoid these unexpected costs.

The company's clarification aims to reduce the number of disputes and ensure customers understand their obligations when using the car-sharing service. Proper procedure involves confirming the end of the rental within the Bolt app, which then finalizes the journey and calculates the final cost.