BPJS Kesehatan Extends Health Insurance Services to Remote Areas

Domingos Martin, a resident of Atambua City in Belu Regency, expressed gratitude for the mobile BPJS Kesehatan services available at the TNI Army Clinic in Atambua. "Today's service is very, very good. We are very, very happy with the presence of BPJS Keliling, because it can provide real information," Domingos said during a virtual dialogue with BPJS Kesehatan President Director Prihati Pujowaskito.

The dialogue marked the launch of LANURI (Services at the Nation's Edge) and the Closing Quick Wins 100 Days of the Board of Directors' Work at the BPJS Kesehatan Head Office on Monday, July 13, 2026. BPJS Kesehatan, as the organizer of the National Health Insurance (JKN) Program, is committed to providing easy access to JKN services for all Indonesians, regardless of their location.

To overcome limited access in frontier, outermost, and underdeveloped (3T) regions, BPJS Kesehatan introduced VIOLA (Virtual Office for Information and Administration) and the mobile BPJS Keliling service. VIOLA is a contactless service via video conference, connecting citizens with BPJS Kesehatan officers in real-time for JKN administration, information, and complaint handling. BPJS Kesehatan coordinates with local stakeholders to facilitate video conferences in health facilities, village/sub-district offices, schools, and other locations.

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Today's service is very, very good. We are very, very happy with the presence of BPJS Keliling, because it can provide real information.

From January to May 2026, VIOLA was utilized 218,729 times, primarily at community health centers (Puskesmas) for information and primary care facility data changes. The most frequent users were participants receiving government health assistance (PBI JK). Pujowaskito noted that digital service adoption varies due to factors like network limitations and varying levels of digital literacy. Therefore, BPJS Kesehatan also optimizes mobile services through BPJS Keliling to reach those who cannot access digital channels.

Pujowaskito explained that the optimization of VIOLA and BPJS Keliling is part of LANURI, one of the Quick Wins from the BPJS Kesehatan Directors' first 100 days. LANURI was simultaneously launched at 558 locations across Indonesia, involving 126 BPJS Kesehatan Branch Offices. Of these, 179 locations offer BPJS Keliling, while 379 provide VIOLA services.

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The optimization of VIOLA and BPJS Keliling is part of LANURI, one of the Quick Wins from the BPJS Kesehatan Directors' first 100 days.