BPJS Kesehatan Launches LANURI to Expand Health Services to Remote Areas

BPJS Kesehatan is committed to ensuring that National Health Security (JKN) services are accessible to all Indonesian citizens, regardless of their location. To address the limitations in reaching remote, outermost, and underdeveloped (3T) regions, the agency has introduced the Virtual Office Layanan Informasi dan Administrasi (VIOLA) and mobile BPJS Keliling services.

VIOLA functions as a non-face-to-face service channel, employing video conferencing to connect the public with BPJS Kesehatan officers in real-time. This platform facilitates JKN enrollment administration, provides information, and handles complaints. From January to May 2026, VIOLA recorded 218,729 service utilizations, predominantly for information and First Level Health Facility (FKTP) data modifications, with the majority of users being participants receiving Jaminan Kesehatan assistance (PBI JK).

However, BPJS Kesehatan acknowledges that not all regions can readily adopt digital services due to obstacles such as limited internet connectivity, challenging geography, and varying levels of digital literacy. Consequently, alongside digital channel development, the agency is enhancing its "jemput bola" (door-to-door) approach through BPJS Keliling. These mobile services allow the public to access information, manage administrative tasks, and submit JKN-related complaints.

The optimization of VIOLA and BPJS Keliling is part of LANURI (Layanan Ujung Negeri), a flagship program within BPJS Kesehatan's 100-Day Quick Wins initiative. The LANURI program was simultaneously launched across 558 locations in regencies and cities nationwide, involving 126 BPJS Kesehatan branch offices. Of these locations, 179 offer BPJS Keliling services, while 379 provide VIOLA services, aiming to bridge the service gap in underserved areas.