Brazilian Tourist Finds Shocking Message on Restaurant Bill, Sparking Furor

A Brazilian tourist said she found a shocking message on her restaurant bill after asking for her eggs to be cooked a little longer. Maria Clara visited Victor Lab in Italy with her family on Aug. 19 and later posted a photograph of the receipt alongside a one-star Google review.

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This one is already annoying. Burn the eggs and spit on them.

Clara said a waiter responded mockingly when she complained that the eggs were too runny. The receipt then carried the message: “This one is already annoying. Burn the eggs and spit on them.” The 17-year-old waiter reportedly became upset, apologized and said the note had been an inside joke between him and the chef. Clara said he tried to throw away the receipt, but she threatened to call police if he did so.

Restaurant managers later apologized publicly, calling the conduct entirely inappropriate and saying it did not reflect the establishment’s customer-service values or professional standards. Clara, however, said the restaurant subsequently posted a TikTok video that appeared to make fun of the episode. In the video, the owner played a demanding customer ordering a dish “with saliva.” Clara said the incident was serious, not funny. She also asked that her surname not be published after receiving death threats.

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Your described conduct was entirely inappropriate and in no way reflects the values, customer service and professional standards we strive to uphold every day.

The dispute was discussed on the television program ‘Verita Nascoste: Il diario.’ Clara said she wanted publicity after the restaurant posted the ironic video. The owner joined the discussion remotely and said the video had been intended to ease a situation that had turned into “a real horror movie.” He described the receipt as a foolish act by a 17-year-old, said the employee admitted his mistake and apologized, and said management had also apologized.

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Sometimes, watching it, you almost feel like laughing, but it is not funny. It is serious.

The owner said the restaurant employed 25 young workers and that he was sorry the incident could damage its reputation. He said the employee’s message did not mean the kitchen would carry out the request, adding that the restaurant’s open kitchen, visible from more than 180 degrees, made such conduct inconsistent with its working principles.

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It was an attempt to ease a situation that later, frankly, turned into a real horror movie.