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CFR Călători employees face salary cuts after hundreds of passenger complaints
🇷🇴 Romania /Economy & Trade

CFR Călători employees face salary cuts after hundreds of passenger complaints

From Adevărul · () Romanian

Translated from Romanian, summarized and contextualized by DistantNews.

At a glance

News Sources not specified Outcome reported
  • CFR Călători disciplined 56 employees after over 1,100 passenger complaints revealed significant dissatisfaction with train services.
  • Nearly 80% of surveyed passengers indicated they would not recommend traveling with CFR Călători.
  • The interim Transport Minister announced salary cuts for 39 employees based on the investigation into passenger feedback.

CFR Călători, Romania's national railway company, faces significant backlash after a passenger survey revealed widespread dissatisfaction. Interim Transport Minister Radu Miruță announced that over 1,100 passengers responded to a form about their train experience, with nearly 80% stating they would not recommend the service.

Following the survey, 56 employees underwent disciplinary review. The investigation led to salary cuts for 39 employees, reflecting the company's response to the critical passenger feedback. The minister's announcement highlights a push for accountability within the railway operator.

The findings suggest a deep-seated issue with service quality, prompting decisive action from the ministry. The disciplinary measures and salary reductions aim to address the concerns raised by the overwhelming majority of surveyed passengers.

DistantNews Editorial

Originally published by Adevărul in Romanian. Translated, summarized, and contextualized by our editorial team with added local perspective. Read our editorial standards.

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