Connectivity Restored: TelkomGroup Completes Post-Earthquake Infrastructure Repair in NTT

PT Telkom Indonesia (Persero) Tbk (Telkom) has successfully restored 100% of telecommunication and digital services impacted by a recent earthquake in the Nusa Tenggara Timur (NTT) region. The company announced the complete recovery of all services within three days, marking the end of the infrastructure repair phase and the continuation of service strengthening and humanitarian aid distribution.

Telkom's Director, Dian Siswarini, emphasized that the company's primary focus was on ensuring the swift return of public connectivity, with the safety of all personnel as a top priority. "We are grateful that all services have returned to normal in just three days," she stated. "This recovery speed is thanks to the swift work of the entire TelkomGroup team and close collaboration with the government, volunteers, and all involved parties."

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We are grateful that all services have returned to normal in just three days. This recovery speed is thanks to the swift work of the entire TelkomGroup team and close collaboration with the government, volunteers, and all involved parties.

TelkomGroup deployed technical teams immediately after the disaster to assess and repair critical infrastructure. Redundant network links ensured the backbone remained functional, and satellite connectivity was utilized in hard-to-reach areas. Even with some undersea cables and land fiber optic lines still under maintenance, proactive monitoring of backup routes kept essential networks operational.

In addition to restoring services, TelkomGroup has provided free internet access at evacuation centers and its offices, distributed SIMPATI starter packs with data, offered emergency data packages, and set up a 24-hour disaster hotline. The company is also distributing humanitarian aid, including food, baby supplies, and household goods, to five affected areas: Nagekeo, Reo, Ruteng, Maumere, and Bima. "The completion of service recovery does not mean our support stops," said Nanang Hendarno, Telkom Network Director, highlighting the ongoing commitment to assist the community in their recovery process.

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The completion of service recovery does not mean our support stops. We understand that the community still needs assistance to resume their daily activities. TelkomGroup will continue to be present through connectivity support and humanitarian assistance relevant to the community's needs, so that the recovery process can proceed sustainably.