Consumer Council Warns Buyers About Dealers Lacking Service Support

Vehicle buyers in Fiji are being urged to exercise caution by the Consumer Council, particularly when considering purchases from dealers who lack authorized servicing and proper after-sales support. This warning comes in the wake of numerous complaints lodged against a dealer selling new vehicles across multiple brands.

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buyers are paying large amounts for vehicles expecting them to be reliable and properly supported.

The Council reports that at least 26 consumers have filed complaints against this particular dealer since 2020. Investigations have uncovered that the dealer does not possess the necessary technical expertise or spare parts required to service some of the vehicles they sell. Seema Shandil, CEO of the Consumer Council, stated that consumers pay substantial amounts for vehicles, expecting reliability and adequate support. She found it unacceptable for a dealer to sell vehicles without the capacity to repair them and then shift blame to customers when issues arise.

One documented case involved a 2018 Twin Cabin purchased for $66,888, which experienced clutch failure shortly after the sale. An independent inspection revealed that second-hand parts had been used in the clutch system. Despite being notified, the dealer reportedly failed to provide a resolution. In another instance, a consumer paid $87,800 for a new 2025 SUV that suffered water leakage, overheating, and major engine failure. Although the dealer repaired the vehicle under warranty, they attributed the damage to driver negligence. The Council intervened when the buyer sought a replacement or a full refund. The dealer maintains the vehicle is fully repaired and warranty obligations are met, but the dispute over the cause of the damage remains unresolved.

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it was unacceptable for a dealer to sell vehicles without the capacity to repair them and then blame customers when problems arise.

The Consumer Council emphasizes that consumers have a right to quality products and proper redress when vehicles do not meet acceptable standards. They advise buyers to thoroughly research a dealer's track record before purchasing, especially for newly imported brands with limited service history in Fiji. Consumers are encouraged to check with the Council for any prior complaints against a dealer or vehicle brand. It is crucial to confirm the availability of qualified technicians for the specific make and model and to ensure genuine spare parts are locally accessible. Additionally, buyers should meticulously read warranty conditions and verify that repair and dispute procedures are clearly outlined before making any payment.

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consumers have the right to quality products and proper redress when vehicles fail to meet acceptable standards.