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Consumers Not Getting Value for Money — NCA Tells Telcos
🇬🇭 Ghana /Economy & Trade

Consumers Not Getting Value for Money — NCA Tells Telcos

From Ghanaian Times · () English

Translated from English, summarized and contextualized by DistantNews.

At a glance

News Named sources Context piece
  • The National Communications Authority (NCA) in Ghana has expressed concern over poor network service delivery and inadequate coverage by telecom operators.
  • Many consumers are not receiving the quality of service they pay for, prompting the NCA to hold providers accountable for improvements.
  • The NCA will monitor operators' roadmaps, tighten quality-of-service benchmarks, and launch a consumer education campaign.

The National Communications Authority (NCA) is taking a firm stance against telecommunication companies that are failing to deliver adequate services to Ghanaians. For too long, consumers have endured subpar network quality and limited coverage, despite paying for services they do not receive. This situation is not only frustrating but also erodes the trust built within the industry over three decades.

The Authority has, therefore, indicated its intention to hold service providers accountable for improving service delivery, particularly in the areas of capacity expansion, development of new sites, transmission upgrades, power reliability and the rollout of advanced technologies.

— Reverend Edmund Yirenkyi FiankoDirector-General of the NCA outlining the authority's plans to address poor network services.

Reverend Edmund Yirenkyi Fianko, the Director-General of the NCA, made it clear at a recent stakeholder forum that the authority will no longer tolerate this disparity. The NCA is implementing stricter quality-of-service benchmarks and will soon publish performance data, holding operators accountable for their shortcomings in areas like capacity expansion, site development, and advanced technology rollout.

Feedback from across the country consistently pointed to a widening gap between the services consumers paid for and what they actually received, describing the situation as a major threat to the trust built within the industry over the past 30 years.

— Reverend Edmund Yirenkyi FiankoDirector-General of the NCA highlighting the persistent complaints about service quality.

This proactive approach, marked by the upcoming nationwide consumer education campaign, aims to empower Ghanaians with knowledge about their rights and the expected quality of service. The NCA's commitment to ensuring value for money for consumers is a crucial step in fostering a more reliable and trustworthy telecommunications sector. The authority also calls for collective effort from all stakeholders, including community members and security agencies, to protect vital telecommunications infrastructure from vandalism.

Addressing the problem of poor service delivery requires a collective effort, not only from the Authority and operators but also from other stakeholders.

— Reverend Edmund Yirenkyi FiankoDirector-General of the NCA emphasizing the need for collaboration to improve telecom services.
DistantNews Editorial

Originally published by Ghanaian Times in English. Translated, summarized, and contextualized by our editorial team with added local perspective. Read our editorial standards.

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