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Croatian manager reveals the brutal reality of working in a luxury restaurant: 'I earn €2,500, have a company car, but I

Croatian manager reveals the brutal reality of working in a luxury restaurant: 'I earn €2,500, have a company car, but I wouldn't wish this on anyone.'

From Večernji List · () Croatian

Translated from Croatian, summarized and contextualized by DistantNews.

At a glance

In-depth Unnamed sources Context piece
  • A manager of a luxury restaurant described the hospitality industry as a high-stress job with constant problems and overtime.
  • Despite a good salary and perceived prestige, the job significantly impacts private life, with long hours and demanding conditions.
  • The manager detailed a chaotic workday involving staff issues, kitchen meltdowns, equipment failures, and delivery problems, highlighting the intense pressure.

The demanding reality of managing a luxury restaurant is far from the glamorous image it often projects, according to an anonymous manager who shared their experiences on Reddit. While the job offers a seemingly attractive salary of €2,500 net, an office, a title, a company car, and respect from acquaintances, the daily grind is fraught with stress and relentless challenges.

On paper: a good, even excellent salary (€2500 net with SSS), an office, a title, a company car, and the respect of acquaintances.

— Anonymous Restaurant ManagerThe manager described the appealing aspects of the job as seen from the outside.

The manager described their workday as a continuous cycle of "firefighting" among staff and logistics. Tensions can flare up quickly, as illustrated by a situation where a waitress's mood affected her colleagues. Simultaneously, the kitchen faces immense pressure from orders and equipment malfunctions. The manager recounted a moment of "breakdown" in the kitchen, where cooks struggled to meet an overwhelming demand for 180 dishes in a short period, compounded by the failure of the main oven.

Waitress Ana has her period, she's nervous and making life hell for other colleagues.

— Anonymous Restaurant ManagerIllustrating the staff-related challenges faced daily.

Further complicating the day, deliveries often bring their own set of frustrations. The manager detailed an instance where a delivery driver carelessly unloaded goods without proper checks, leading to the discovery of spoiled produce and missing items. This necessitated time-consuming complaints to the supplier, adding to the already packed schedule.

Mirko and his Filipino colleague are having a breakdown that even Gordon Ramsay wouldn't be ashamed of.

— Anonymous Restaurant ManagerDescribing the intense pressure and potential for errors in the kitchen.

The operational chaos extends to the dining area, with issues like internet outages disrupting billing systems. The manager often finds themselves troubleshooting technical problems while simultaneously managing guest expectations, including dealing with demanding customers. The relentless pace, which involves administrative tasks, video calls, and inventory checks, consumes nine hours daily. The manager emphasized that the salary covers 250-300 working hours per month, leaving little room for personal life or even sick days due to the lack of a replacement. "This is a great job for you if you hate your family," the manager ironically concluded, underscoring the immense personal sacrifice required.

The delivery note was greasy, the vegetables and mint were rotten, and 10 kilograms of oranges were missing.

— Anonymous Restaurant ManagerDetailing a frustrating delivery issue.
DistantNews Editorial

Originally published by Večernji List in Croatian. Translated, summarized, and contextualized by our editorial team with added local perspective. Read our editorial standards.