Dear taxes: I feel stunned, disappointed, alone

The author expresses a profound sense of disillusionment with the city's tax system and public services, feeling abandoned despite contributions. The piece begins with a personal anecdote about a neighbor unable to leave his garage on a Sunday due to a wrongly parked car.

This seemingly minor inconvenience escalated as attempts to rectify the situation through official channels proved futile. The neighbor, who works long hours to pay taxes, hoped for a swift response from the city's tow truck service, but none materialized between 7 a.m. and noon. The author's offer to help by calling the city's 147 line was met with further frustration due to its limited operating hours, only available weekdays and Saturday mornings.

Further attempts to resolve the issue through the "miBA" app and the city's chatbot, "BOTI + Simple," also failed, with the app encountering errors and the chatbot redirecting to the app. The situation worsened as more neighbors became unable to access their vehicles, impacting their ability to go to work.

Ultimately, the author contacted the 911 emergency line, which, surprisingly, connected them with a helpful operator who promised to address the issue. However, hours passed without resolution. A subsequent call to 911 yielded another sympathetic operator. The author also explored the "BAcolaborativa" app, which presented further technical hurdles. The piece highlights a systemic failure in public service responsiveness, leaving citizens feeling unheard and unsupported.