Doctor Criticizes BPJS Patient on Social Media, Hospital Responds

RSUP Dr Sardjito hospital has responded to accusations that one of its doctors made unsympathetic comments on social media regarding a patient covered by Indonesia's national health insurance, BPJS. The controversy began when a patient, using the Threads account @yurizaltrich, shared their experience of waiting eight hours for treatment without receiving a room. The patient, who had registered through BPJS Kesehatan, did not initially disclose the hospital's name.

However, the patient's post later drew negative and judgmental comments, with some allegedly coming from healthcare professionals. Tragically, the patient reportedly passed away on August 1st. The patient's original post subsequently gained significant attention, leading to the identification of several accounts, including one belonging to Elda Putri Rahardini, identified as a doctor undergoing specialist training at RSUP Dr Sardjito, as having posted unsympathetic remarks.

“

So Sardjito is aware of the post, which was indeed made by one of our trainees. So, she is purely a trainee.

Banu Hermawan, Manager of Legal Affairs and Public Relations at RSUP Dr Sardjito, confirmed the hospital's awareness of the situation. He clarified that Elda is a trainee participant from the Faculty of Medicine, Public Health, and Nursing (FKKMK) at Universitas Gadjah Mada (UGM), not a permanent employee of the hospital. "So Sardjito is aware of the post, which was indeed made by one of our trainees. So, she is purely a trainee," Banu stated.

The hospital expressed surprise at the nature of the comments. RSUP Dr Sardjito and FKKMK UGM are collaborating through a "Dignified Education Team" to conduct a thorough and objective clarification. Banu emphasized the need for a proportional approach, examining the full context of the social media posts. The hospital is committed to fostering professional education and patient care, aiming to create a safe environment for patients, and requested public understanding during the clarification process.

“

Because this is a trainee, we will collaborate in handling this problem. So that it is more proportional. We will not look at it piece by piece, but we will see what the actual post by the person concerned on social media was like.