Dominicans still prefer in-person reporting despite digital options, data shows

Dominican Republic institutions are expanding reporting channels, yet the reality on the ground shows a persistent preference for in-person interactions. While phones, web forms, apps, and social media accounts are available, the National Police recorded over 1.1 million in-person reports between 2023 and June 2026, far exceeding the 73,589 received through technological platforms.

The National Directorate of Drug Control (DNCD) offers a contrasting trend, with WhatsApp reports surpassing phone calls in 2026. However, email and web reports have seen a significant decline. This shift in channel preference is partly influenced by the guarantee of anonymity, a crucial factor for many reporting sensitive information.

Confusion persists regarding the terminology of reporting. Edwin Ceballos of the National Council for Children and Adolescents (Conani) notes that many people do not understand the difference between a complaint, a demand, or a formal accusation. Conani itself has even received assistance requests via ChatGPT, where children in danger ask for help and are provided with contact numbers for support services. This highlights both the evolving nature of seeking help and the ongoing challenge of ensuring effective responses to all alerts.