DRC Regulator Acquires Equipment to Improve Mobile Service Quality

The Democratic Republic of Congo's Post and Telecommunications Minister, José Mpanda, recently inspected new equipment acquired by the Authority for Regulation of Post and Telecommunications of Congo (ARPTC). This initiative aims to tackle the persistent problem of poor mobile service quality, a frequent source of frustration for Congolese citizens.

The newly installed modern tools are designed for several key functions: monitoring and controlling the quality of telecommunications networks, managing frequency spectrum, and accessing operator data for analysis and dissemination to decision-makers. With these capabilities, the ARPTC can now objectively identify where telecom operators are failing to meet standards and apply penalties as stipulated by regulations.

Despite these technological advancements, civil society voices express skepticism. Jonas Tshiombela, coordinator of the New Congolese Civil Society, voiced disappointment with the ministry's announcement. He stated that the public had hoped for immediate improvements in service quality from multinational telecom companies. "The Congolese population remains thirsty. There is no hope to improve our communications, the costs, and the observed disruptions," Tshiombela declared, emphasizing that Congolese citizens deserve high-quality services for the substantial amounts they pay.

Civil society leaders are urging authorities to seriously address the issue, which significantly impacts the daily lives and peace of mind of Congolese citizens. The acquisition of new monitoring equipment represents a step towards accountability, but the public awaits tangible improvements in the reliability and affordability of mobile communication services.

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The Congolese population remains thirsty. There is no hope to improve our communications, the costs, and the observed disruptions. The Congolese people have a right to good quality services, as they pay thousands of funds.