Elderly in South Korea can now call 114 to book taxis

For South Koreans who struggle with smartphone taxi-hailing apps, a simple phone call can now summon a ride. KTis is operating a "114 Taxi Call" service, specifically designed to assist the elderly and other digitally vulnerable populations.

Users can dial 02-114 and provide their pickup and drop-off locations to a call center operator. The operator then uses the information to book a taxi through the Kakao T platform and relays the dispatch details back to the caller. This bypasses the need for smartphone app installation or membership registration.

The service is available nationwide from 8 a.m. to 7 p.m. on both weekdays and weekends. It addresses the growing difficulty many seniors face in hailing taxis, as the market increasingly shifts towards app-based bookings. The demand for phone-based services has surged in response to this trend.

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Seniors, if you have difficulty calling a taxi app, please call 114.

Since its launch in April 2025, the "114 Taxi Call" service has handled around 150,000 calls, with approximately 60,000 unique users. Beyond taxi bookings, KTis also uses the 114 number to provide information on public facilities like heat-relief shelters, hospitals, and pharmacies, aiming to bridge the digital divide and offer essential support.

"In the summer, both travel and health management are burdensome for seniors," said Kim Sung-geun, head of the 114 Business Division at KTis. "We will continue to expand the scope of 114's daily life information services to prevent digital alienation in our society."

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In the summer, both travel and health management are burdensome for seniors. We will continue to expand the scope of 114's daily life information services to prevent digital alienation in our society.