European Consumer Centre Greece: Significant Increase in Cross-Border Purchase Complaints in 2025

The European Consumer Centre (ECC) Greece has recorded a substantial rise in consumer requests for support concerning purchases made from other European countries. The annual report for 2025 highlights a 42.71% increase in consumer inquiries directed to ECC Greece compared to the prior year, alongside a 7.71% uptick in reported cross-border disputes.

Despite the increase in issues, the center achieved a notable improvement in dispute resolution, with the rate of amicable settlements rising by 7.8 percentage points to reach 52.4%. Overall, ECC Greece managed 936 dispute reports and 1,390 consumer inquiries, offering free information, advice, and mediation for out-of-court resolutions within the European Union.

Consumer satisfaction remains high, with the annual satisfaction survey indicating that two-thirds of consumers reported being very or extremely satisfied with how their cases were handled. The report also points to an enhanced digital presence for ECC Greece, marked by an 8.1% increase in website visitors and a 17.4% rise in sessions, alongside significant growth in social media engagement.

At the European level, ECC Greece expanded its participation in the Network of European Consumer Centres, with joint actions, training, consultations, and networking activities increasing by 12.9%. The report emphasizes that the growing trend of cross-border and digital shopping underscores ECC Greece's crucial role in protecting consumers and fostering trust in transactions within the Single European Market.