European Parliament confirms updated air travel rules: passenger rights in cases of delays, cancellations

The European Parliament has overwhelmingly approved updated air passenger rights, preserving current compensation levels for flight disruptions after extensive negotiations. The new rules aim to strengthen passenger protections and ensure fairer treatment in cases of delays and cancellations.

A key change prohibits airlines from denying boarding on return flights if a passenger missed their initial outbound flight. This practice, previously used by some carriers, is now outlawed, providing greater flexibility for travelers.

Passengers facing delays of at least three hours will continue to be eligible for compensation between 250 and 600 euros, depending on the flight's distance. For flights over 3,500 kilometers, delays of three to four hours will result in 300 euros, while longer delays or cancellations will warrant 600 euros. Airlines can still avoid compensation if disruptions are caused by extraordinary circumstances beyond their control, such as natural disasters or security risks.

Furthermore, passengers experiencing delays will be entitled to refreshments every two hours, meals after three hours, and access to internet and phone calls. Overnight stays will include free hotel accommodation and transport. Airlines will also be required to seat families with children under 14 together without extra charge, and individuals with disabilities and their companions will receive priority boarding. The updated rules also mandate that one piece of hand luggage must be included in the ticket price, preventing hidden costs, and allow for free correction of minor errors on tickets up to 48 hours before departure.

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It is time for the updated rules, after 13 years of negotiations, to start being applied in practice.