FAAN, international airlines meet over airport operations

The Federal Airports Authority of Nigeria (FAAN) has initiated discussions with the International Airlines Association of Nigeria (IAAN) to enhance protocol services and elevate the passenger experience at the country's airports. The meeting, held at Murtala Muhammed International Airport in Lagos, focused on strengthening collaboration and service delivery.

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fostering a stronger working relationship between the Department of Protocol and Passages, and airline operators, while also providing an opportunity to listen to some of the challenges of the airlines.

During the session, airline representatives voiced several operational concerns. These included inadequate signage related to ongoing landside construction, a lack of sufficient lifts, challenges with shuttle bus services, and issues with airside ramp markings affected by current construction activities. They also requested greater support to improve customer satisfaction.

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In response, the airline representatives raised a number of operational concerns, including inadequate signage related to the ongoing landside construction works, insufficient lifts, shuttle bus challenges, and issues with airside ramp markings affected by the ongoing airside construction activities. They also sought greater support to enhance customer experience.

FAAN's Director of Public Affairs and Consumer Protection, Henry Agbebire, acknowledged the airlines' feedback. He assured stakeholders that all raised complaints and observations would be thoroughly reviewed. Agbebire emphasized FAAN's commitment to improving service delivery and operational standards nationwide, stating the authority would carefully assess the concerns to implement necessary enhancements.

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In response, the airline representatives raised a number of operational concerns, including inadequate signage related to the ongoing landside construction works, insufficient lifts, shuttle bus challenges, and issues with airside ramp markings affected by the ongoing airside construction activities. They also sought greater support to enhance customer experience.