Fate of Hotel Sultan Guests with Existing Bookings Uncertain After Takeover
Translated from Indonesian, summarized and contextualized by DistantNews.
At a glance
- Hotel Sultan guests who booked rooms after the asset takeover on June 18 are advised to visit a crisis center for assistance.
- The management stated they are not providing compensation as bookings were made with the previous operator, PT Indobuildco.
- The management is documenting guests to verify their status and booking details.
Guests who had already booked rooms at Jakarta's Hotel Sultan following its asset takeover by the Gelora Bung Karno (GBK) complex management on Thursday, June 18, are being directed to a crisis center for assistance. The management of the GBK complex is working to address the situation for those with upcoming reservations.
If you are booking for tomorrow or today or the day after, please come directly to our posko, there is a Crisis Center. Some have already come and have been moved to several hotels in the Senayan area.
Rakhmadi Afif Kusumo, the Director-General of PPKGBK, explained that guests with bookings in the immediate future are encouraged to visit the posko, or crisis center, established near the hotel. Some guests have already arrived and have been relocated to other hotels in the Senayan area. However, Kusumo clarified that the GBK management is not offering compensation. This is because the booking contracts were made directly with the former operator of Hotel Sultan, PT Indobuildco, and guests paid the previous operator.
PPKGBK's legal counsel, Chandra M Hamzah, reinforced this point, stating that PT Indobuildco holds the obligation to provide the facilities, not PPKGBK. He noted that PPKGBK had announced the execution date of June 18 on its website, implying that those who booked after this notification did so with awareness of the impending takeover.
They booked themselves and this permit, we must clarify, they also paid themselves.
Furthermore, PPKGBK is currently documenting individuals present in the hotel and apartment areas. This process aims to distinguish genuine guests from those who might have been intentionally placed there shortly before the execution. The management is verifying names, addresses, payment proofs, and the duration of stays to understand the situation of each occupant.
So the one who has the obligation to provide the facility is Indobuildco. PPKGBK has no contractual ties with them, but our record is this, it was conveyed on the PPKGBK website that this execution would be carried out on the 18th. If you book while knowing it will be executed, the intention is the intention, please think for yourself.
Originally published by CNN Indonesia in Indonesian. Translated, summarized, and contextualized by our editorial team with added local perspective. Read our editorial standards.