Florida Intendancy launches digital platform and AI assistant to simplify municipal procedures

The Intendancy of Florida has introduced two new digital tools aimed at streamlining municipal services for its citizens. Mi Portal Florida, a web platform, will progressively offer various services online, reducing the necessity for residents to visit municipal offices in person and accelerating administrative processes.

Complementing the portal is FlorIA, an artificial intelligence assistant designed to provide immediate support. FlorIA will answer queries, guide users, and facilitate access to information and services offered by the Intendancy. This initiative aims to enhance the efficiency and accessibility of public services.

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We want neighbors to be able to carry out more and more procedures from a digital environment, leaving paper procedures behind and making the relationship with the Intendancy simpler.

During the launch event, Intendant Carlos Enciso emphasized the commitment to enabling residents to conduct more transactions digitally. "We want neighbors to be able to carry out more and more procedures from a digital environment, leaving paper procedures behind and making the relationship with the Intendancy simpler," Enciso stated. He highlighted FlorIA's importance in improving data management, statistics, and complaint handling, ultimately contributing to a more agile and efficient service for the population.

The new platforms are expected to become operational in the coming days. The developers, Gastón Latorraca for Mi Portal Florida and Valentín Pouso for FlorIA, were present at the event and explained the features of the new tools. Other officials, including Secretary General José Luis Curbelo, also attended the presentation.

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FlorIA will be a very important tool for responding to queries, guiding citizens, and also for improving data management, statistics, and complaints. The fundamental thing is that it will contribute to providing a more agile and efficient service to the population.