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🇹🇼 Taiwan /Conflict & Security

Food delivery rider attacked by customers over location mix-up

From Liberty Times · () Chinese

Translated from Chinese, summarized and contextualized by DistantNews.

At a glance

News Named sources Under investigation
  • A food delivery rider was attacked by customers in Kelana Jaya after a delivery location mix-up.
  • The rider, identified as Man, 28, stated he was unable to find the customer's premises and faced verbal abuse when trying to clarify the location.
  • The situation escalated when the customers became aggressive, leading to a physical assault and damage to the rider's phone.

A food delivery rider in Kelana Jaya, identified as Man, 28, was physically assaulted by customers after a misunderstanding regarding the delivery location. The incident occurred early in the morning when Man accepted an order from a fast-food restaurant to be delivered to a premises in Taman Rasa Sayang.

Upon arriving at the estimated location, Man was unable to find the specific premises. He attempted to contact the customer for clarification, but the customer reportedly became impatient and defensive, questioning why Man had not yet arrived and ending the call abruptly. Man tried calling again, but the customer grew angry, demanding to know why he was waiting at the end of a row of shops in a dimly lit area.

I called the customer, but he didn't answer my questions. He just kept asking if I had arrived downstairs yet before hanging up.

— ManThe food delivery rider describing his initial attempts to contact the customer.

Man approached two individuals he believed to be the customers, intending to complete the delivery and receive payment. However, one of the individuals began verbally abusing him. When Man showed them the QR code for payment, another person went behind his motorcycle. When questioned, the individual claimed he needed to urinate. This exchange further agitated the two men.

I just wanted to deliver the food and receive payment, but suddenly I was attacked just for going a little too far ahead after not finding the delivery location.

— ManThe rider explaining the cause of the assault.

The situation quickly escalated into a physical confrontation. One of the customers struck Man with his helmet, while the other punched him in the face. Man's phone was also snatched and thrown onto the road. As Man attempted to retrieve his phone, three more men emerged from a nearby area, prompting Man to flee for his safety.

He ran to a nearby residential area and sought help from residents, eventually contacting the emergency services. After reporting the incident, Man returned to the scene fearing his motorcycle might be stolen, but found both his motorcycle and phone returned to their original spot. Police arrived shortly after and took his report.

In the confusion, I grabbed my phone, but they snatched it and threw my phone onto the road.

— ManThe rider describing the theft and damage to his phone.
DistantNews Editorial

Originally published by Liberty Times in Chinese. Translated, summarized, and contextualized by our editorial team with added local perspective. Read our editorial standards.

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