Gas station customer suspects fraud over faulty pump readings

A customer at a Circle K gas station in Klaipėda, Lithuania, suspects he was overcharged due to malfunctioning equipment. The customer reported that the pump displayed a charge of 2 cents for 0.03 liters of gas before he even began filling his tank.

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The screen showed not zeros, I thought I need to film this. I started filling and the number on the screen didn't reset, the digits kept spinning.

According to the customer, who provided video evidence, the numbers on the display did not reset to zero when he approached the pump. He stated that the gas station's operator confirmed the problem, explaining that a mechanical part was broken and they were waiting for a technician. The customer believes he and other patrons were deceived, as he paid the full amount shown on the pump, despite the alleged issue with the accounting device.

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I went to the gas station to fill up with gas, and when I approached the pump, the screen showed not zeros: I thought I need to film this. I started filling and the number on the screen didn't reset, the digits kept spinning.

However, representatives for Circle K in Lithuania have refuted the claim of faulty equipment. They stated that an unscheduled inspection of the LPG pump was conducted by their maintenance company. The inspection confirmed that the meter readings started at zero when the LPG nozzle was removed. While the pump's operation was temporarily suspended before the inspection, it has since resumed. Circle K noted they have received no other customer complaints regarding this pump.

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Everyone knows about this problem and is waiting for a technician because some mechanical part is broken.

Circle K's representatives suggested that the initial reading might have been caused by pressure differences between the gas hose and the car's tank. They explained that gas could flow into the tank due to pressure disparities before active filling begins, potentially registering a small charge on the pump's system. Despite this explanation, the customer remains suspicious of the equipment's accuracy.

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I am just curious that sales are ongoing, even though the accounting device is broken, deceiving customers – after all, I paid the full amount shown by the pump at the cash register.