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Greece launches 'myPoint' centers to modernize tax authority services
🇬🇷 Greece /Culture & Society

Greece launches 'myPoint' centers to modernize tax authority services

From Ta Nea · () Greek

Translated from Greek, summarized and contextualized by DistantNews.

At a glance

News Sources not specified New plan
  • Greece's Independent Authority for Public Revenue (AADE) is launching a new network of customer service centers called 'myPoint' to enhance citizen and business support.
  • The 'myPoint' centers will feature three zones: Self-Service Point for digital assistance, Service Point for complex issues, and Back Office for processing requests.
  • The initiative aims to provide a unified, high-quality service experience by integrating physical and digital services, with plans to expand across Athens, Thessaloniki, and all regional capitals.

Greece's tax authority, the Independent Authority for Public Revenue (AADE), is set to revolutionize taxpayer services with the introduction of its new 'myPoint' centers. The first of these innovative hubs opens tomorrow in Cholargos, Athens, marking the beginning of a nationwide network designed to offer enhanced support to citizens and businesses.

the upgrade of services for citizens and businesses is a constant priority for AADE.

— Georgios PitsilisThe AADE Governor's statement on the importance of improving taxpayer services.

The 'myPoint' centers are structured into three distinct service zones. The Self-Service Point will equip citizens with shared computer and printer access, alongside assistance for navigating AADE's digital applications. For more intricate matters requiring personal interaction, the Service Point will provide specialized information and support. A third zone, the Back Office, will handle the secure and efficient processing of requests away from public interaction.

AADE's governor, Georgios Pitsilis, stated that upgrading services for citizens and businesses is a constant priority. He emphasized that the new network creates a modern, recognizable point of contact that merges physical assistance with digital capabilities. This initiative transforms existing tax service units into modern hubs, blending physical presence with digital transformation to ensure a consistent and high-quality service experience.

a modern and recognizable point of contact with the Authority is created, combining physical service with the capabilities of digital technology.

— Georgios PitsilisDescribing the integrated approach of the new 'myPoint' service centers.

The new service model promises improved guidance for taxpayers, integration of digital tools, better accessibility, and reduced waiting times. A uniform operational standard will be applied nationwide for greater consistency and effectiveness. The 'myPoint' network will complement the existing multichannel service center and AADE's digital platforms, with plans for further expansion to six locations in Attica, four in Thessaloniki, and at least one in every regional capital.

the new network allows citizens and businesses to be served in a more friendly and organized environment, with clearer guidance and easier access to digital services.

— Georgios PitsilisHighlighting the benefits of the 'myPoint' centers for users and staff.
DistantNews Editorial

Originally published by Ta Nea in Greek. Translated, summarized, and contextualized by our editorial team with added local perspective. Read our editorial standards.

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