Hajj Ministry suspends 21 Umrah companies for poor performance and violations

Saudi Arabia's Ministry of Hajj and Umrah has taken decisive action by suspending 21 Umrah service companies. This move follows detected violations and a decline in service quality observed during the previous Umrah season. The ministry's decision underscores its commitment to ensuring pilgrims receive high-quality services.

The suspended companies fall into two categories: 15 were penalized for low performance scores based on established evaluation indicators, while six others faced suspension for committing regulatory violations that necessitate formal corrective actions. This rigorous evaluation process is designed to maintain strict standards within the Umrah service sector.

The ministry's evaluation ecosystem relies on operational and supervisory indicators that measure both service quality and adherence to regulations. This system aims to foster healthy competition among service providers, elevate overall performance standards, and contribute to the goals of Saudi Vision 2030. The ultimate objective is to provide a safe and high-quality experience for all pilgrims and visitors.

Reaffirming its commitment to regulatory enforcement, the ministry declared a zero-tolerance policy for any shortcomings that compromise service quality or infringe upon the rights of Umrah pilgrims. Continuous evaluation of Umrah companies is highlighted as a key strategy for ongoing sector development and service enhancement.