Hanoi public service branch suspends Saturday work citing low demand

A key public service center in Hanoi has altered its operating hours, opting to close on Saturday mornings indefinitely. Branch No. 4 of the Hanoi Public Administration Service Center announced it will cease receiving and processing administrative procedures on Saturday mornings across all its service points, effective June 27.

The decision stems from what the center describes as "infrequent" customer demand and a low volume of administrative hồ sơ (applications/documents) generated on Saturdays. This adjustment aims to optimize resource allocation based on fluctuating needs.

To compensate for the lost weekend hours, the branch will extend its operating times on Mondays and Fridays by one hour each day. Standard operating hours will remain in effect from Tuesday to Thursday, with mornings from 8:00 AM to 11:00 AM and afternoons from 1:30 PM to 4:30 PM.

Observations on July 4 indicated that multiple service points under Branch No. 4 were indeed closed, while other branches of the Hanoi Public Administration Service Center continued their normal Saturday operations. The Hanoi Public Administration Service Center, piloted in late 2025, was established to streamline administrative procedures, removing geographical limitations and consolidating service points.