Ho Chi Minh City Leads Vietnam in Online Public Service Applications

Ho Chi Minh City is making significant strides in administrative reform, securing the 10th position among 34 provinces in Vietnam's 2025 PAR Index. The city achieved its highest score in administrative procedure reform, reaching 99.36%, and also ranked well in citizen satisfaction with public services. These achievements are partly attributed to the dedicated public servants who guide and process administrative applications.

Public service centers across the city are actively facilitating the transition to online submissions. At the Trung My Tay Public Service Center, despite it being a weekend, dozens of people arrived to submit applications. Staff were on hand to guide citizens through the online process, utilizing equipped workstations with computers, scanners, and multi-function machines.

One resident, Ms. Nguyen Thi Thanh Truc, received thorough guidance on submitting her marriage status certificate application online. She logged into the National Public Service Portal using her VNeID digital identity, selected the procedure, and completed the necessary steps. The system automatically populated her personal information, requiring only a few additional selections for processing and delivery preferences. After confirming her documents were complete with a civil status official, she was given a date to receive her result, typically within three days for straightforward cases.

Similar efforts are underway at the Phu Nhuan Public Service Center, where staff assist residents with online submissions for various documents, including those needed for employment. Ms. Tran Thi Mai, deputy director of the Trung My Tay center, reported that over 8,400 applications were received this year, with an online submission rate of 99.44%. The center has assigned three staff members to provide personalized, step-by-step support to residents who may be unfamiliar with the online system. For those facing difficulties at home, centers like Binh Tan offer hotline support and direct messaging via Zalo OA to assist with technical issues during online submissions.