How to report a power outage to CFE from your cell phone

Mexico's Federal Electricity Commission (CFE) has introduced a mobile application, "CFE Contigo," to streamline the process of reporting power outages, a common occurrence during the rainy season. The app requires users to register with an email and password before accessing the "Reporte de Falla" section.

To file a report through the app, customers need their service number, found on their electricity bill, their complete address including cross streets, neighborhood, municipality, state, and postal code, along with a reference point. A mobile number is also required. Upon submission, a unique folio number will be generated for tracking the request. CFE assures that a technician will be dispatched promptly to restore electricity at no cost.

For those who prefer traditional methods, power outages can also be reported by calling 071 from a landline or by visiting any customer service center. The CFE website provides a link to locate the nearest service center. Before reporting, customers are advised to check their circuit breaker, ensure fuses are not damaged, and confirm the switch lever is in the "on" position.