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“I Feel Harassed at Vinmonopolet,” Reader Complains. Here Is the CEO’s Response
🇳🇴 Norway /Culture & Society

“I Feel Harassed at Vinmonopolet,” Reader Complains. Here Is the CEO’s Response

From Aftenposten · () Norwegian

Translated from Norwegian and summarized by DistantNews. Read the original for the full story.

At a glance

In-depth Named sources Context piece
  • A Vinmonopolet customer says an employee’s remark about seeing her again made her feel harassed, particularly because a neighbor stood nearby.
  • She asks whether employees can make such comments and how customers should address concerns.
  • CEO Elisabeth Hunter responds to both questions and offers a recommendation.

A routine visit to Norway’s state alcohol retailer left one customer uncomfortable after an employee greeted her with, “How nice. Are you here again?”

The customer said she regularly visits a small Vinmonopolet store, often to buy wine for an office lottery. She stressed that she was not embarrassed to buy wine, but found the remark unnecessary and somewhat harassing, especially because a neighbor was also waiting in the queue.

She wanted to know whether Vinmonopolet employees can say whatever they like to customers. She also asked how someone should raise an issue of this kind. Vinmonopolet CEO Elisabeth Hunter addresses both questions and gives one recommendation.

How nice. Are you here again?

— Vinmonopolet employeeThe remark that prompted the customer’s complaint.
About this summary

Originally published by Aftenposten in Norwegian. Translated, summarized, and contextualized automatically by DistantNews, with a note on how the source frames the story. Not individually reviewed before publishing. How this works.

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