Immigration office controlled, border pass issue resolved

The Rantau Panjang Immigration Office is now operating under controlled conditions, a stark contrast to the severe congestion experienced recently due to a shortage of border passbooks. The office, which had been overwhelmed by applicants seeking to cross into neighboring countries, has seen its situation stabilize.

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Before the immigration office opened, many people were already queuing. I took the 76th number. Thankfully, this time I succeeded after several failures.

Many applicants, like Salma Sulung, 48, from Jeli, described multiple failed attempts to obtain a border pass. She arrived at 8 a.m. and secured the 76th number in line, expressing gratitude for finally succeeding after previous disappointments at both the Rantau Panjang and Gua Musang offices, where passbooks were unavailable.

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I am relieved that the situation at the immigration office is much more controlled compared to the crowded situation that went viral before.

Nor Azilawati Matbun, 53, also shared her relief, noting the improved control at the office compared to the viral images of overcrowding. Despite receiving the 86th number and expecting a long wait, the process was faster than anticipated. She highlighted the ease of the current procedure, which involved simply taking a number, presenting a passport photo, and having immigration officials handle the rest, eliminating the need for extensive form-filling.

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The process this time was also easier because there was no need to fill out forms. Take a number, bring a passport photo to the counter, and the immigration officers handle everything.