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🇮🇩 Indonesia /Economy & Trade

Impact of Case at Aek Nabara Branch on BNI Customer Funds

From Tempo · (5h ago) Indonesian

Translated from Indonesian, summarized and contextualized by DistantNews.

TLDR

  • BNI assures customers that their funds are safe, stating that a recent case at its Aek Nabara branch involved an individual acting outside official procedures.
  • The transactions in question were not part of BNI's official system and were therefore not detected by the bank's corporate oversight.
  • BNI is cooperating with law enforcement, has begun returning funds to affected customers, and is strengthening internal controls and customer education to prevent future incidents.

PT Bank Negara Indonesia (Persero) Tbk, or BNI, has moved to reassure its customers following an incident at its Aek Nabara sub-branch in North Sumatra. The bank emphasized that all funds associated with official BNI products remain secure and unaffected by the actions of a rogue individual.

We want to ensure again that all customer funds in official products remain safe and are not affected at all by this incident.

— Rian Eriana KaslanDirector of Network and Retail Funding at BNI, reassuring customers about the safety of their funds.

BNI's management clarified that the case involved a single employee who conducted transactions outside the bank's established systems, procedures, and authority. These unauthorized activities were not recorded within BNI's operational framework, meaning the corporation was unaware of them until they were uncovered through internal monitoring in February 2026.

This transaction did not enter the system, so BNI as a corporation did not know about this transaction from the customer.

— Munadi HerlambangDirector of Human Capital and Compliance at BNI, explaining how the unauthorized transactions went undetected.

The bank is actively collaborating with law enforcement to resolve the matter, which has reportedly caused losses of approximately Rp 28 billion. BNI has already initiated the return of Rp 7 billion to affected customers and is committed to a swift, transparent, and responsible resolution. Furthermore, the bank is reinforcing its internal oversight systems and enhancing financial literacy programs to guard against similar occurrences and to encourage customers to always use official BNI channels for their transactions.

Until now, no one has been investigated except Andi Hakim, because this was a personal act by Andi Hakim.

— Munadi HerlambangStating that the investigation is focused on the individual responsible for the unauthorized transactions.
DistantNews Editorial

Originally published by Tempo in Indonesian. Translated, summarized, and contextualized by our editorial team with added local perspective. Read our editorial standards.

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