Indecopi Fines Pet Business for Losing Dog During Walk

In a significant ruling that underscores the responsibility businesses have towards the animals entrusted to their care, Peru's National Institute for the Defense of Competition and the Protection of Intellectual Property (Indecopi) has levied a substantial fine against a pet boarding service. The business failed in its duty of care, resulting in the loss of a dog named Chicles during a routine group walk.

This incident, which occurred in February 2025, highlights a critical lapse in diligence. The owner had explicitly informed the establishment that Chicles was a nervous and unsociable dog, yet the business proceeded with a group walk without implementing adequate safety measures. Indecopi's investigation concluded that the dog's disappearance was not an accident but a direct consequence of the establishment's negligent actions.

The ruling serves as a stern reminder that pet services are not merely convenience providers but custodians of beloved family members. The owner had paid S/320 for a seven-day service and had used the establishment before, trusting them with Chicles' well-being. The subsequent search efforts by the business do not absolve them of their initial failure.

Indecopi's decision to impose a fine of 1.55 tax units (UIT) and order compensation of S/401.42 to the complainant—covering the proportional refund of the unused service and associated search expenses—sends a clear message. This case is particularly resonant in Peru, where pets are deeply integrated into family life. The emotional and financial toll on the owner is considerable, and Indecopi's firm stance provides a measure of justice and reinforces consumer rights in the burgeoning pet care industry.