Indonesia: Avoid Separate Apps, Integrate Digital Government Services, Official Urges

Government agencies in Indonesia must heed President Joko Widodo's directive to consolidate digital transformation efforts and avoid developing siloed applications, according to Hani Syopiar Rustam, Secretary of the Directorate General of Population and Civil Registration (Dukcapil) at the Ministry of Home Affairs.

Rustam reiterated the President's warning that government digitalization is no longer optional but a necessity. He stressed that citizens should not be burdened with repeatedly submitting the same information to different agencies. "The President has clearly stated that the public must not input the same data multiple times. This must be our guideline at Dukcapil, both at the central and regional levels," Rustam stated.

He also touched upon the division of authority between central and regional governments concerning population administration and civil registration, as outlined in relevant laws. These functions are considered mandatory government affairs that do not relate to basic services but must be guaranteed by regional governments at all levels.

Regarding institutional matters, Rustam provided data on the appointment of heads of departments and secretaries within Dukcapil offices from January 2025 to June 2026, totaling 260 new officials. He noted that while personnel changes are normal, maintaining performance continuity is crucial to prevent declines in achievements.

Furthermore, Rustam highlighted Dukcapil's achievement in the Service Quality Index (IKL) for 2025, surpassing its target by having 167 regions rated at least 'Very Good,' exceeding the goal of 150 regions.

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The President has clearly stated that the public must not input the same data multiple times. This must be our guideline at Dukcapil, both at the central and regional levels.