Indonesia Launches Integrated Customs and Quarantine Service to Boost Exports

Indonesia's customs and quarantine authorities have launched a new integrated service at Cikarang Dry Port to streamline import-export processes. The Single Submission Quarantine and Customs (SSM QC) system aims to simplify business operations, enhance transparency, and offer greater certainty for users of the National Logistics Ecosystem (NLE).

The SSM QC system integrates customs and quarantine services electronically, allowing for a unified process from application and verification to inspection and document issuance. This integration is designed to boost efficiency and coordination between agencies.

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Collaboration between Customs and Quarantine through SSM QC is expected to create better synchronization of inspection processes, reduce duplication of activities, and provide simpler and integrated services for business actors. This integration is also an important part of supporting the smooth flow of goods and increasing the competitiveness of national logistics.

Rachmad Solik, Director of IKC Customs and Head of NLE, stated that the SSM QC implementation demonstrates the government's commitment to improving service quality. He emphasized that the collaboration between Customs and Quarantine is expected to synchronize inspections, minimize redundant activities, and provide a simpler, integrated service for businesses. "This integration is also an important part of supporting the smooth flow of goods and increasing the competitiveness of national logistics," Rachmad said.

Amir Hasanuddin, Head of the Center for Animal, Fish, and Plant Quarantine in Jakarta, highlighted the importance of strong infrastructure and inter-agency coordination for the SSM QC's success. He noted that integrated digital systems and synergy among Quarantine, Customs, terminal operators, shipping lines, and service users are crucial for optimal service delivery. "The Indonesian Quarantine Agency fully supports the implementation of SSM QC as a step to strengthen public services more effectively and efficiently," Amir stated.

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The Indonesian Quarantine Agency fully supports the implementation of SSM QC as a step to strengthen public services more effectively and efficiently. The readiness of inspection facilities, the support of integrated digital systems, and close coordination between Quarantine, Customs, terminal operators, shipping lines, and service users are important foundations for ensuring optimal service delivery.