Indonesian minister: Quality public services key to national resilience

Indonesia's Minister of Home Affairs, Tito Karnavian, has underscored the vital importance of high-quality public services as a cornerstone of national resilience. He asserts that efficient and effective public service delivery is not merely a matter of convenience but a fundamental element in maintaining the stability and strength of the nation.

Karnavian is actively championing the Gerakan Nasional Pelayanan Publik, or the National Movement for Public Services. This initiative is designed to bolster the capabilities and performance of Indonesia's civil servant apparatus (ASN). By focusing on continuous improvement and professional development, the movement seeks to cultivate a public service workforce that is responsive, competent, and dedicated to serving the public interest.

The minister's emphasis on this movement signals a strategic focus on enhancing the government's ability to meet the needs of its citizens. Improved public services are seen as directly contributing to public satisfaction, economic development, and overall national security, thereby reinforcing the country's resilience against various internal and external challenges.