inDrive enhances Ecuador travel safety with AI and technology

inDrive is bolstering its safety measures in Ecuador, a market where it has operated for over eight years and serves nearly 900,000 monthly active users across more than 40 cities. The company has introduced a comprehensive safety ecosystem combining identity verification, artificial intelligence, route monitoring, and assistance mechanisms for both drivers and passengers.

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The safety of mobility platforms is built before, during, and after each trip.

This strategy encompasses 16 distinct safety tools within the application, categorized into three phases: before, during, and after a trip. Before a journey begins, inDrive focuses on verifying user identities. Drivers undergo photographic verification, identity validation, and checks on their vehicles and license plates. Passengers can also complete a "liveness test" or facial verification through the app to ensure a real person is making the request. To date, over 2.3 million liveness tests have been conducted, and more than 17,000 users were blocked in the past year and a half for attempting to re-register.

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Quito has a particular weight within this operation. The capital concentrates about 50% of inDrive's travel volume in Ecuador.

For drivers, inDrive conducts checks through a regional provider that cross-references information with local authorities to identify any potential disqualifying background records. Artificial intelligence and machine learning play a crucial role in analyzing vast amounts of data to detect risky behaviors and patterns. This technology is used for moderating content shared within the platform, including text and images, and for generating alerts about high-risk zones.

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Growing means increasing the measures aimed at protecting those who use the platform.