Industry Experts Canvass for Proper Infrastructure, Systems to Drive e-Commerce

Industry experts are calling on players in the e-commerce ecosystem to embrace technology, robust infrastructure, and effective systems to achieve sustainable growth. This consensus emerged during a panel session titled, “Powering Commerce: the systems, the infrastructures and the in-between,” at the Future of Commerce Summit organized by Glovo.

Olakunle Ogungbamila, Co-Founder of ORDA Africa, stressed the importance of businesses developing software or products that can be easily adjusted to meet market demands. He noted that user experience is paramount, stating, "People who are going to use the software most of the time will make you change how your software behaves." Ogungbamila shared ORDA's experience, highlighting how user feedback led to significant improvements in their product's integration with delivery services.

Opeyemi Oyinloye, Group Chief Operating Officer at Paga Group, explained that the organization has implemented the right systems to ensure a seamless purchasing experience for customers. Meanwhile, Rotimi Thomas, CEO of Sunfi, pointed out that the transition to affordable renewable energy, particularly solar power, has been crucial for many businesses navigating rising fossil fuel costs. He mentioned that various payment plans are being devised to facilitate this shift.

Sabestine Osika, CEO of GIG Logistics, highlighted technology integration in the shipments business as a game-changer that has effectively addressed major industry challenges. He also revealed that GIG Logistics is exploring partnerships with renewable energy companies to tackle the persistent power supply problems faced by many e-commerce businesses.

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People who are going to use the software most of the time will make you change how your software behaves. When we started ORDA, one of the things we built was direct integration with delivery products. We built our product with the intention of making it seamless, but the truth is that we have learnt a lot from the user experience, and in the end, users will challenge how your software behaves for the better.