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🇮🇩 Indonesia /Disasters & Emergencies

InJourney Prepares Hotels and Buses for Passengers Hit by Volcanic Ash Flight Disruptions

From Republika · () Indonesian

Translated from Indonesian and summarized by DistantNews. Read the original for the full story.

At a glance

News Official statement Ongoing story
  • InJourney Airports has activated passenger-recovery procedures after Soekarno-Hatta airport temporarily closed because of indications of volcanic ash from Anak Krakatau.
  • The operator is coordinating buses to take affected passengers to hotels and is providing food, drinks and designated terminal areas.
  • The same service-recovery measures may be used at other airports affected by knock-on disruptions involving Soekarno-Hatta and Radin Inten II airports.

With Soekarno-Hatta airport temporarily closed after indications of volcanic ash from Anak Krakatau, InJourney Airports has prepared buses and hotels for affected passengers.

The operator activated its Service Recovery Activation procedure at Soekarno-Hatta. Arie Ahsanurrohim, corporate secretary group head of InJourney Airports, said the response was designed to handle passengers affected by the disruption.

Buses will take passengers to hotels in coordination with airlines. InJourney Airports is also providing food and drinks, while designated areas in the terminal have been prepared for passengers during the interruption.

The service-recovery procedure will also be applied at other airports affected by knock-on effects from the “Aerodrome Closed” status at Soekarno-Hatta and Radin Inten II airports. The company said the measures would ensure affected passengers continue to receive assistance while flights are disrupted.

InJourney Airports has activated the procedure for handling affected passengers through Service Recovery Activation at Soekarno-Hatta Airport.

· Arie AhsanurrohimThe InJourney Airports executive announced the passenger-support measures after the temporary airport closure.
About this summary

Originally published by Republika in Indonesian. Translated, summarized, and contextualized automatically by DistantNews, with a note on how the source frames the story. Not individually reviewed before publishing. How this works.

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