IPS Ingavi Hospital emergency room faces patient complaints over waits and drug shortages

Patients seeking care at the IPS Ingavi Hospital's emergency services in Fernando de la Mora, Paraguay, have voiced significant frustration over prolonged waiting times and a perceived lack of medical professionals. The situation has led to complaints about the overall quality of care provided at the facility.

Those attending the emergency room described waiting for hours with only a few patients being attended to throughout the morning, despite a crowded waiting area. This slow pace of service, which users say is a frequent occurrence, has caused distress among individuals requiring immediate medical attention. Patients reported that the scarcity of doctors is a primary reason for the delays, directly impacting the hospital's response capacity.

Further compounding the issue is a reported shortage of essential medications, particularly for patients managing chronic illnesses such as hypertension. This lack of necessary drugs adds another layer of concern for those relying on the hospital for ongoing treatment.

Patients also criticized the hospital's post-consultation procedures. They stated that after initial examinations or treatments, patients are required to schedule a new appointment for further studies or medication, rather than being kept for observation until the process is complete. "In any serious hospital, they keep you under observation while they do all your tests or give you medication. I had to get another appointment and I've been here since 5 in the morning," one affected patient explained.

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In any serious hospital, they keep you under observation while they do all your tests or give you medication. I had to get another appointment and I've been here since 5 in the morning.