IPS Virtual Hospital: Scope and operation of the new platform for chronic patients

Asunción, Paraguay – The Social Security Institute (IPS) is set to launch its "Virtual Hospital" by the end of June, a new digital platform designed to improve healthcare access for chronic patients aged 55 and over. The initiative aims to streamline the process of renewing medication prescriptions and facilitate routine medical attention, thereby decongesting the institute's physical services.

Derlis León, the IPS Health Manager, explained that the Virtual Hospital is intended to complement, not replace, traditional in-person care. "In the world, between 50% or 60% of check-ups are resolved through virtual consultation today," León noted, highlighting the growing importance of telemedicine in managing healthcare systems. The pilot phase will focus on a specific group of insured individuals diagnosed with chronic conditions such as diabetes and rheumatoid arthritis, who require regular medication renewals.

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In the world, between 50% or 60% of check-ups are resolved through virtual consultation today.

Initially, the IPS plans to reach between 10,000 and 15,000 insured patients through this virtual service. Unlike the conventional system where patients must actively seek appointments, the Virtual Hospital will operate proactively. "We will not wait for the patient to look for a number; we identify the registered patients who need to renew their medication and contact them directly," León stated. This approach directly addresses a common complaint among insured individuals regarding the bureaucracy involved in obtaining repeat prescriptions.

Following a virtual control check-up via video call, patients will be able to collect their medication from a clinic near their home or workplace. This system is expected to significantly reduce the need for patients to visit an IPS facility solely for prescription-related administrative tasks. The IPS's move towards digital health solutions reflects a broader trend in healthcare aiming to enhance efficiency and patient convenience through technology.

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We will not wait for the patient to look for a number; we identify the registered patients who need to renew their medication and contact them directly.