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JAMB Registrar Clears 5,000 Complaints in Five Days, Boosts Service Reforms
🇳🇬 Nigeria /Elections & Politics

JAMB Registrar Clears 5,000 Complaints in Five Days, Boosts Service Reforms

From Vanguard · () English

Translated from English, summarized and contextualized by DistantNews.

At a glance

News Official statement Outcome reported
  • The Joint Admissions and Matriculation Board (JAMB) has resolved over 5,000 pending complaints within five days under its new Registrar, Prof. Segun Aina.
  • Prof. Aina relocated his office to the SERVICOM Unit to personally review and expedite the resolution of issues related to registration, examination, and admissions.
  • This initiative is part of Aina's administration's focus on improving service delivery and responsiveness to JAMB candidates and clients.

The Joint Admissions and Matriculation Board (JAMB) has dramatically improved its service delivery, resolving more than 5,000 pending complaints in just five days. This swift action followed the new Registrar, Prof. Segun Aina's, decision to personally oversee the process from the Board's Service Compact with All Nigerians (SERVICOM) Unit.

Prof. Aina has made "Service at Heart" a core pillar of his administration, emphasizing the need for prompt and effective complaint resolution. He directed SERVICOM Desk Officers to adopt a holistic approach, ensuring that genuine cases are addressed without delay. The resolved complaints spanned a wide range of issues, including difficulties with generating profile codes, biometric verification challenges, and problems with the Central Admissions Processing System (CAPS).

Service at Heart

— Prof. Segun AinaDescribing the core principle of his administration's focus on improving service delivery.

The intervention also tackled issues such as lost phones or SIM cards, changes between Direct Entry and UTME applications, and missing names on the National Matriculation List. Payment-related problems, examination venue concerns, e-PIN challenges, technical difficulties, and document upload issues were also addressed. Furthermore, the Board handled requests for corrections to names, dates of birth, states of origin, and local government areas.

By being present at the SERVICOM Unit, Prof. Aina gained firsthand insight into the obstacles hindering complaint resolution. This hands-on approach is part of a broader strategy to enhance the overall experience for candidates and the public interacting with JAMB, making the complaint-resolution process more accessible and responsive.

ensure that genuine cases were addressed promptly instead of being allowed to accumulate.

— Dr Fabian BenjaminQuoting the Registrar's directive to SERVICOM Desk Officers regarding complaint handling.
DistantNews Editorial

Originally published by Vanguard in English. Translated, summarized, and contextualized by our editorial team with added local perspective. Read our editorial standards.

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