Kazakhstan's eGov services restored after traffic-triggered outage

Kazakhstanis once again faced disruptions accessing government services on August 21, this time with the eGov Mobile app freezing and preventing users from accessing essential online functions. The eGov portal is the official platform for citizens and organizations to obtain various certificates and documents digitally, bypassing the need to visit Public Service Centers.

National Information Technologies (NIT) JSC, the company managing the portal, attributed the outage to "increased external internet traffic activity." They explained that Kazakhstan's internet protection mechanisms were activated in response to this activity, ensuring the security of the national digital infrastructure. NIT confirmed that traffic has since been restored and access to government resources is functioning normally. The company stated that its systems and infrastructure are operating as usual and denied any information regarding technical failures.

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Due to increased external internet traffic activity, Kazakhstan's internet protection mechanisms were triggered, resulting in temporary unavailability of certain government websites. These protection mechanisms responded to the external activity in a timely manner and ensured the security of the national digital infrastructure.

This incident is not the first time users have experienced issues with the eGov platform. In early August, similar disruptions were reported, with users experiencing slow loading times, site unavailability, or errors when trying to access government services. At that time, NIT cited portal updates as the cause. Previously, following the launch of the eGov 3.0 version, many users voiced criticism regarding the new interface, complaining about small font sizes, an unfamiliar layout, and difficulties in locating desired services.

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All systems and infrastructure of NIT JSC are functioning normally. We do not confirm any information regarding technical failures.