KB Bank Syariah directors hear customer feedback on National Customer Day

KB Bank Syariah’s top executives left their offices for National Customer Day 2026, serving customers directly at branches and listening to their experiences and needs.

President Director A. Iwan Ch joined customers at a Jakarta service office on Sept. 4, accompanied by Compliance and Risk Management Director Ahmad Aidil Ritonga. Similar activities took place simultaneously at KB Bank Syariah outlets across Indonesia.

Iwan said the occasion reminded the bank that its development should begin with customer needs. “For us, customers are not merely service users, but an important part of the Bank’s journey,” he said. The feedback gathered during the conversations would support evaluations and the development of banking products and services.

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For us, customers are not merely service users, but an important part of the Bank’s journey.

He said good service involved more than quick and convenient transactions. It also required friendliness, responsiveness and solutions suited to customers’ needs. The bank said it wanted customers to receive a comfortable and trusted experience consistent with Islamic banking principles.

Ritonga interacted with customers while checking that services followed prudential standards, applicable rules and sharia principles. KB Bank Syariah said it would use National Customer Day to strengthen customer relationships and improve accessible, trusted and relevant services.

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We want to ensure that every customer receives a comfortable, trusted service experience that is consistent with sharia principles.