KB Kookmin Bank Trains Executives to Use Generative AI in Daily Work

KB Kookmin Bank is asking its executives to use generative AI themselves before expanding the program across the organization.

More than 50 executives, including bank president Lee Hwan-joo, took part in two sessions held on Aug. 25 and Sept. 2. Participants used generative AI to draft preliminary business plans for their own departments.

The bank designed the training internally rather than outsourcing it. A bank representative said the sessions used practical projects to increase the tool’s usefulness in day-to-day operations.

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Leaders must first use AI in their actual work and experience its benefits for an AI culture to spread quickly throughout the organization.

“Leaders must first use AI in their actual work and experience its benefits for an AI culture to spread quickly throughout the organization,” Lee said. “We will continue strengthening employees’ AI capabilities.”

KB Kookmin Bank plans to extend copilot training to staff in individual departments and test it in preparing business plans during the second half of the year. It has also created an AI center of excellence with dedicated personnel in each business group to lead AI-agent development.

The bank is incorporating AI-use indicators into organizational and individual evaluations. It has launched an AI academy to develop specialists and introduced an AI challenge program to share employees’ experiences and successful examples.

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We will continue strengthening employees’ AI capabilities.