'Korean Artiz Studio' wedding photography unexpectedly closes; 10 consumer complaints received in Taipei

Taipei's Department of Legal Affairs has issued a consumer alert concerning the wedding photography brand "Korean Artiz Studio," which is suspected of abruptly ceasing operations, leading to consumer disputes. As of 8 PM on August 10, the department had received 10 consumer complaints related to the business.

Consumer protection officers visited the Taipei branch on the afternoon of August 10 for an inspection. However, the person in charge did not appear. On-site staff stated that the lease for the premises expired that day and that they were not authorized to speak on behalf of the company. A few concerned individuals were present, and police maintained order.

The Department of Legal Affairs has activated a cross-agency notification mechanism, informing the competent authority, the city's Department of Commerce, to investigate the company's operational status and consumer rights. The department is gathering information on the business and related consumer issues.

Consumer protection officials are reminding affected consumers to meticulously retain all transaction evidence, including contracts, payment receipts, and chat logs, to support future claims. Those who paid by credit card are urged to contact their banks promptly to dispute the charges. For payments made in cash or via bank transfer, consumers can petition the court for a payment order to request a refund, as detailed on the Judicial Yuan's website. The Department of Legal Affairs offers consumer consultation and assistance via its service hotline.