Lagos traffic authority launches new toll-free hotline

The Lagos State Traffic Management Authority (LASTMA) has introduced a new toll-free hotline, 3367, to significantly enhance its emergency response capabilities and traffic management efficiency across the state. This strategic move aims to optimize operations and foster greater public engagement in road transportation.

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Through the 3367 hotline, road users can promptly notify LASTMA of vehicular breakdowns, road traffic collisions, disabled articulated vehicles, stranded tankers, traffic obstructions and other emergencies requiring urgent intervention.

According to LASTMA General Manager Olalekan Bakare-Oki, the 3367 hotline represents a technological upgrade from the agency's previous system. It is now accessible toll-free on MTN, Etisalat, and Glo networks, enabling millions of subscribers to report traffic-related emergencies without incurring costs. Users can report issues such as vehicular breakdowns, accidents, obstructions, and stranded vehicles requiring immediate intervention.

Beyond reporting incidents, the platform also serves as a channel for the public to provide feedback on the conduct and professionalism of LASTMA personnel. This feature is designed to reinforce accountability and service excellence within the agency. To ensure accessibility, the hotline supports communication in English, Yoruba, and Pidgin English, aiming to break down language barriers and facilitate prompt, accurate reporting of emergencies.

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Importantly, the platform will also serve as a credible avenue through which members of the public may report the conduct, professionalism and operational activities of LASTMA personnel on duty, thereby reinforcing transparency, accountability and service excellence within the agency.

Bakare-Oki described the initiative as a major advancement, underscoring LASTMA's commitment to public safety and seamless mobility. He highlighted the agency's dedication to leveraging digital solutions to address transportation challenges and strengthen collaboration with the public. The new hotline is seen as a crucial step towards creating a safer, more efficient, and responsive transportation ecosystem in Lagos, one of Africa's largest megacities.

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The inauguration of the 3367 toll-free short-code hotline represents another monumental stride towards institutionalising a safer, more efficient and highly responsive transportation ecosystem across Lagos State.