LASTMA opens physical complaint centre

The Lagos State Traffic Management Authority (LASTMA) has reported a significant level of public engagement through its newly launched toll-free hotline, recording 2,843 calls within its initial 30 days of operation. This initiative, part of the agency's efforts to enhance transparency and citizen interaction, received calls ranging from inquiries and commendations to accident reports and formal complaints.

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a profound affirmation of the Agency’s unwavering pursuit of operational excellence, institutional integrity, administrative transparency and service delivery.

The figures, covering June 28 to July 29, 2026, were released by LASTMA's Digital Centre, which manages the 3367 hotline. The breakdown shows 1,047 enquiry calls, 709 commendation calls, 468 successfully resolved cases, and 400 reports of accidents and vehicle breakdowns. Additionally, 163 formal complaints, 11 information requests, and 45 unsuccessful calls due to various technical issues were noted.

Mr. Olalekan Bakare-Oki, General Manager of LASTMA, hailed the response as a validation of the agency's commitment to operational excellence, integrity, transparency, and service delivery. He emphasized that the volume of calls reflects growing public confidence in LASTMA's role in ensuring road safety and traffic order in Lagos.

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The Physical Complaint Centre complements our 3367 Toll-Free Call Centre by providing members of the public who prefer face-to-face engagement with a convenient platform to report traffic-related concerns, seek clarifications and lodge complaints regarding the conduct of our officers.

In addition to the call centre, LASTMA has established a Physical Complaint Centre at its Oshodi headquarters. This centre offers a platform for individuals who prefer in-person interactions to lodge complaints and seek clarifications. Bakare-Oki reiterated the agency's zero-tolerance policy towards corruption and unprofessional conduct, assuring that all complaints will undergo thorough investigation, with sanctions for any culpable officers. Both initiatives are key components of LASTMA's reform agenda aimed at fostering transparency, public trust, and improved communication with road users.

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Every genuine complaint received through any of the Agency’s reporting channels would be subjected to an impartial, transparent and exhaustive investigation, and any officer found culpable, following due process, would be sanctioned in accordance with the extant Public Service Rules and the Agency’s disciplinary framework.