Ministry Suspects 900 Umrah Pilgrims Stranded by Hanania Travel Agency

The Indonesian Ministry of Religious Affairs (Kemenhaj) has reported that approximately 900 individuals are estimated to have been unable to embark on their umrah pilgrimage due to problems with the travel operator PT Khazanah Tama Internasional, or Hanania. Harun Al Rasyid, Director General of Haji and Umrah Pilgrimage Control at Kemenhaj, stated that the ministry receives daily reports from pilgrims who have been left stranded.

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From the discussion, at least 900 people failed to depart.

An agreement reached through Kemenhaj's mediation on April 14, 2026, outlined a plan for Hanania to provide a full refund to the affected pilgrims. This refund was to be disbursed in three installments: 30% by May 29, 40% by July 31, and the remaining 30% by August 31. However, Al Rasyid noted that the initial 30% payment, due on May 29, was not fulfilled by the agency.

As an alternative, Hanania had also offered to reschedule the pilgrimages for those initially slated to travel in Syawal, promising staggered departures starting in June. However, Al Rasyid acknowledged that victims might be hesitant to accept this option given the circumstances. The affected pilgrims come from diverse professional backgrounds, including doctors, lecturers, and traders.

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The 30 percent payment was supposed to be made on May 29, but there was no realization.

Al Rasyid confirmed that Hanania was officially licensed as an Umrah Travel Provider (PPIU) by the Ministry of Religious Affairs in 2023 and held a Licensed Umrah and Hajj Organizer (PIHK) permit since 2025. He commended the police's swift action in the case and urged them to trace Hanania's assets to facilitate the reimbursement of the defrauded pilgrims.

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But victims might have had enough.