MTN Nigeria Defends Data Depletion Practices, Promises Service Improvements

MTN Nigeria has responded to customer concerns regarding the rapid depletion of mobile data, assuring users of planned investments in infrastructure upgrades to enhance service quality. The company presented its defense and assurances during a public customer forum in Lagos titled ‘Data On Trial’ (DOT).

The forum was designed to provide explanations for consumer complaints about fast data depletion. Karl Toriola, CEO of MTN Nigeria, encouraged participants and representatives of subscriber groups to voice their concerns and share their experiences with data consumption and service quality.

During the event, a prosecutor representing subscribers, Timi Agbaje, questioned the rapid data depletion on the MTN network and asked if the company had resolved such issues in favor of subscribers over the past year.

MTN's technical team, acting as defenders, explained the company's data consumption processes. They stated that MTN is transparent in its data service offerings and does not intentionally deplete customer data for profit. The team also mentioned inviting subscribers to MTN offices to demonstrate the backend operations and how data is consumed.

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MTN is transparent in its data service offering and will not intentionally deplete customer data for selfish gains.