MTN to compensate subscribers for poor service, plans network upgrades

MTN Nigeria is stepping up to address customer concerns following a directive from the Nigerian Communications Commission (NCC). The company has affirmed its commitment to compensating subscribers affected by service shortfalls in November, December, and January. This decision underscores the NCC's dedication to prioritizing consumer welfare, a stance that MTN Nigeria embraces as it reinforces the principle that customers are central to regulatory decisions.

“

All consumers within the affected areas where service shortfalls were recorded will receive compensation for the operating periods of November, December, and January, in accordance with the applicable framework.

Beyond immediate compensation, MTN Nigeria is signaling a long-term commitment to enhancing its network infrastructure. The company plans to accelerate capital expenditure, focusing on critical upgrades to network equipment, bolstering resilience against outages, and fostering closer collaboration with tower infrastructure partners. These investments are crucial for supporting the burgeoning demand for voice and data services in Africa's largest mobile market.

“

At MTN Nigeria, our customers are the lifeblood of our business. We exist to connect Nigerians to the digital world, and we believe that every subscriber deserves a reliable, high-quality network experience.

While acknowledging broader ecosystem challenges, such as infrastructure constraints and external disruptions, MTN Nigeria remains steadfast in its resolve to work collaboratively with regulators and stakeholders. The company's proactive approach, including its pledge for accelerated infrastructure upgrades, demonstrates a clear strategy to fortify its network and ensure a reliable, high-quality digital experience for Nigerians. This commitment is vital for maintaining its leadership position and driving digital inclusion across the nation.

“

We will continue to drive an aggressive capital expenditure rollout.