NDIS Watchdog Criticized for Slow Response to Serious Disability Care Complaints

Lives are being jeopardized by the NDIS watchdog's slow response to serious safety complaints, according to disability sector workers. Stuart Morris, a support coordinator and senior social worker, raised concerns over two years ago about the care his client, Jamie, was receiving at a supported independent living home in Western Australia's Kimberley region. Jamie, who has a complex disability, was placed in a group home run by Yadah Care Services (YCS). A complaint filed in 2024 alleged serious misconduct by YCS, including placing Jamie on an unsafe bed without necessary monitoring or pressure pads. Photographs showing bite marks and a pressure sore on Jamie's body were submitted to the NDIS Quality and Safeguards Commission. Morris stated that the lack of overnight supervision and inadequate care by YCS potentially put Jamie at lethal risk. The complaint also detailed that Jamie would bite himself when distressed, a condition exacerbated by the inadequate bed and care. YCS's director, in emails seen by ABC, attributed staff reluctance to attend to Jamie to concerns that the client appeared 'possessed.' The director stated that staff could not be forced to work if they felt overwhelmed, citing a duty of care for their mental well-being. YCS has denied allegations of inadequate care, asserting that injuries were reported and Jamie was monitored overnight, with staff conducting awake shifts. The organization declined to comment further due to privacy restrictions.

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If Jamie fell to the ground and no-one heard it, there is potentially lethal risk there.